This very useful material was prepared by Lorenzo Cantoni, Marco Faré and Elisabetta Frick of Università della Svizzera italiana (University of Lugano, Switzerland) in May 2011 and it was uploaded to the webatelier.net website, which sadly no longer functions. Since the document was originally published as Open Source, I have made it freely available here.
URL – User Requirements with LEGO from Marko Rillo
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