Laetitia Ramberti

hola Carlos,

I once made the audience build the duck, using the Window exploration bag. Do they have the chance to share their observations? This is the richest part.

Then, since I had time, I made them

Hi Alina,
I can’t think of a client, off the top of the hat, who has completely developed a brand using LSP. At the University of Lugano (or Università della Svizzera Italiana) LSP has been a used in the Masters

Thanks Luke and Eli! We do offer train the facilitator training and I will be more than happy to assist you. We have trained about 40 facilitators over the past couple of years and most of them are actively

Thanks Eli, I will contact Denise and go from there.

Hi Luke,
You are lucky to be in Sydney. Denise Meyerson of MCI is based in Sydney and offers training in LSP. I don’t know whether she offers “certification” as such. In the open source model anyone can

hi,

A quick note and addition to this great dialogue:

1. Regarding “blue collar workers”: My experience is that with a bit of robust skills building you can avoid the “modelling trap”. We did a big

Hi Carlos,
You might find it a worthwhile investment to interview a representative of the workers to ask what seem to be the major concerns of his/her colleagues.

The client might not have any budget for your

Dear Carlos, you mention “blue collar” workers. The only time I had a genuine “blue collar” worker, who was an assembly line team leader, in an LSP workshop, the results were very surprising.
When asked to

Dear Carlos and Walter,
The design I proposed is just standard. It’s what we should all be doing all of the time.

The political power comes from the sponsor, not the facilitator. The sponsor has brought the

Carlos: that’s quite a challenge. How much LSP methodology buy-in from the company do you have? That may be a key factor in following Eli’s suggestions.

Eli: yours would absolutely be the best way. Few

Eli: that is a terrific design.
Carlos: are there limitations on time?
what other logistical constraints do you have?
Sounds like the biggest challenge will be the *personal* SGPs you describe as “key” –

Hi Carlos,
By focussing on the individual, you will be missing out on a lot of the power that LSP can deliver.
You might want to discuss with your client a slightly different approach.
1. the mandatory building

Hi Jolly,

thank you very much for your suggestions….will take them into account!

Best regards!

initial phase: “What is the key process / service / product in your department?
“Create a model of any other key process that impacts your workflow / output – give opportunity for various agents’ of

Hi Bob,

great idea…..actually I was planning something similar….good to know that we have the same point of view…:-)

Thanks a lot for you help!

Best regards!

You should put issues that let the workers build how they see their department. For instance : How do you see your department actually ? Than deepening by focusing more on communication in it. With the individual