Patrizia Bertini

Troverei molti difficile una facilitazione da remoto. Le informazioni necessarie a gestire in modo adeguato il processo sono molte di più di quelle ottenibili da una telecamera. Ma soprattutto le sensazioni che la presenza mi fornisce non sono legate esclusivamente alla vista. C’è quindi una profondità diversa nella facilitazione dal vivo.

Hi Manuel.

Indeed, I have used pencil cup/letter dog exercise as a simple ice-breaker, but it is the most powerful in an instance where you have a relatively bureaucratic company looking for more flexibility. In those situations where the company past has fostered the truisms that the procedures, budgets and instructions are paramount. What I…[Read more]

Hi Marko,
Thanks for raising this topic. I think your own personal story is a very eloquent one and perhaps significantly more powerful one than my own, which is similar.

I learnt about LSP in 2002 from Joyce Miller, who, as a freelance researcher and communications consultant working for the Imagination Lab in Lausanne, had just attended the…[Read more]

One other thing to keep your sets organized would be to borrow them. There is one service in Berlin which lends the Kits presorted and you only have to send them back afterwards! This may help especially if you are going abroad and need your sets with you.

The fees are quite reasonable.

http://lsp-verleih.prosystemmedia.com

What I did was using the Architecture Set for Service Desing.

Actually I build the environment for e.g. a service desk or a Point of Sale using the monochromatic bricks of the Architecture Studio Set. Then I put in the minifigures and certain intraction points in colored bricks.

With this set up it is easy to point to human/ customer…[Read more]

Hi Jan,

I understand your issues with sorting the bricks and I have spend a lot of time figuring out what works for me.

As I do not think that it is a good way to buy new sets all the time for the clients either on the environmental perspective or on the practical perspective (what is the client doing with a lot of lego bricks without a…[Read more]

Hi Omar,

I’d like to participate too, unfortunately I am not available on any of the dates due to my vacation. You still need participants after the 14th of June? Then I will have some time!

Cheers Manuel

Thanks for your points Eli,

Well I am definitely a Stick-to-the-Plan guy if it comes to workshops. The power lies in framing the different challenges with the ultimate goal of the workshop in mind.

The suggestions in using flipcharts or stickies is well suitable. And I do not want to compromise the method in any way.

However workshop reality…[Read more]