Gustavo

Thank you Chris! I would be interested in chatting further. What’s the best way to connect?
Julie

Thank you Matt. Since there isn’t a specific process in place (and I’m pretty sure they aren’t familiar with LEAN principles), I’m not sure this will work. I do like the idea of empathy mapping though :)

Hi Julie,

You may like to consider using LSP to express the current process flow, then using coloured flags to represent LEAN waste as the team to identify the different areas of waste in the process they built. Use sub groups with SME’s to design out the waste at level 2 or 3 for the process.

Build the new process on a separate table to c…[Read more]

Hello Julie.

I recently faciltated a session that was similiar in circumstance to this. One of the frutiful questions that lead to an embracement of change was this sequence:

What features of the current process are you invested in? What makes xyz valueable to YOU?

What casualties of changing the current process may manifest if an unexpected…[Read more]

Thanks for all your advice. The client finally decided to make two half day sessions instead of a daylong one. We already had a very successful first session. I allowed the participants 2 minutes to explain their models, which proved to be adequate.

Participants and client very satisfied. I never cease to be amazed how powerful this tool can…[Read more]