• Twitter
  • Facebook
  • Linkedin
  • Youtube
Serious Play Pro
  • About
    • Team
    • FAQ
    • Contact
  • For Companies
    • Find a Facilitator
    • Post Your Job Ad
  • For Facilitators
    • Marketplace
    • Tools
      • Books
      • Bricks
  • For Newcomers
    • Getting Started with LEGO Serious Play
    • Serious Play Training
  • Forum
  • Events
  • Log In
    • Register

Arno Bendermacher

Home Members Arno Bendermacher

Our team Our contacts

show less show more
Profile picture of Arno Bendermacher

@arnobendermacher

  • Activity
  • Profile
  • Friends 2
  • Groups 1
  • Forums
  • Personal
  • Mentions
  • Favorites
  • Friends
  • Groups
  • Profile picture of Gabriel

    Gabriel replied to the topic Air travel with Identity + Connections Kit in the forum Group logo of Serious Play ForumSerious Play Pro Forum 10 years, 7 months ago

    Hi Marko,

    for a smaller set than the Landscape and Connections kits, I use an “Art Bin”. It is a compartmentalized suitcase and it works well for me given that it helps organize the bricks by type if you wish and they don’t get mixed. Could work well for travelling since it’s easy small enough to take as a carry-on and easy to go through security…[Read more]

  • Profile picture of Gabriel

    Gabriel replied to the topic Montreal meetup? in the forum Group logo of Serious Play ForumSerious Play Pro Forum 10 years, 7 months ago

    Count me in Omar…

  • Profile picture of Gabriel

    Gabriel replied to the topic Flow + Metaphor in 2 hours? in the forum Group logo of Serious Play ForumSerious Play Pro Forum 10 years, 8 months ago

    Hello Jeff,

    I support 100% Massimo’s suggestions as in my last workshop I made the mistake of underestimating the time it takes for just the skills building. Remember that the time you allocate is a factor of the # of exercises, the time you give them to build, the time you give them to share, the time for reflection, and of course the # of…[Read more]

  • Profile picture of Gabriel

    Gabriel replied to the topic LSP for personal/couples work? in the forum Group logo of Serious Play ForumSerious Play Pro Forum 10 years, 8 months ago

    Hi Jesus,

    muchísimas gracias. I’ll send you an email.

    Gabriel

  • Profile picture of Gabriel

    Gabriel started the topic LSP for personal/couples work? in the forum Group logo of Serious Play ForumSerious Play Pro Forum 10 years, 8 months ago

    I’d like to know if anyone in the community has had the opportunity to use LSP on a personal level or for couples work. The context is the following: my wife is a Life Coach who helps individuals as well as couples with their personal lives. Seeing the potential of LSP as a great problem solving and communication tool, my wife thought immediately…[Read more]

  • Profile picture of Gabriel

    Gabriel replied to the topic Lessons Learned in the forum Group logo of Serious Play ForumSerious Play Pro Forum 10 years, 8 months ago

    I think that skills building is an absolute must but from what I have learned, the time allocated for it depends highly on the number of participants and the type of participants, as well as, as Marko stated, the session design. I also think that as I build experience, I will become better at time management.

    Marko I like your suggestion about…[Read more]

  • Profile picture of Gabriel

    Gabriel replied to the topic Lessons Learned in the forum Group logo of Serious Play ForumSerious Play Pro Forum 10 years, 8 months ago

    Hi Eli,

    thanks for your comments, they are all so very valuable. I’ll make sure to take into account your suggestions for my next workshop.

    Thanks again Eli…

  • Profile picture of Gabriel

    Gabriel started the topic Lessons Learned in the forum Group logo of Serious Play ForumSerious Play Pro Forum 10 years, 8 months ago

    Hello community,

    I am taking some time to share my experience of a workshop I completed just about 1 week and a half ago.

    In a nutshell, this workshop did not go as planned. I was too ambitious with timing. I was only able to complete 2 out of the three exercises. Here’s what happened.

    Timing
    The workshop was scheduled from 10 am to 3:45-4:00 p…[Read more]

  • Profile picture of Gabriel

    Gabriel replied to the topic Selling LSP in the forum Group logo of Serious Play ForumSerious Play Pro Forum 10 years, 8 months ago

    I cold heartedly agree with Eli, don’t “fall into the numbers trap”. The way I work around this is by bringing up all the workshops I have conducted in the past, with or without LSP. LSP is a tool, and a great one… but the secret is the facilitator. Also depending on the type of clients you are dealing with, I learned so far that some will catch…[Read more]

  • Profile picture of Gabriel

    Gabriel replied to the topic LSP workshop for sector specialization strategy in the forum Group logo of Serious Play ForumSerious Play Pro Forum 10 years, 10 months ago

    Eli

    Thanks for your feedback. I actually had my meeting today with the project sponsor. I was somehow able to convey the merits of conducting an LSP workshop in one day and reducing the number and quality of participants to 10-12; with more higher-level outcome. So all these exchanges in the community paid off.

    Marko,

    thank you for forwarding…[Read more]

  • Profile picture of Gabriel

    Gabriel replied to the topic LSP workshop for sector specialization strategy in the forum Group logo of Serious Play ForumSerious Play Pro Forum 10 years, 10 months ago

    Thank you Balint… it’s nice hearing from you by the way.

    Marcos, splitting the group in two is definitely an option I considered given that participants come from two separate groups: a working group (hands-on operational people) and the steering committee (directors and leaders). Building 2 groups of 10 mixing and matching them would…[Read more]

  • Profile picture of Gabriel

    Gabriel replied to the topic LSP workshop for sector specialization strategy in the forum Group logo of Serious Play ForumSerious Play Pro Forum 10 years, 10 months ago

    Marko thank you very much for your input… this helps me tremendously. I will compare your planning with mine and make proper adjustments. Maybe the planning just might convince them to take one day. In fact I am meeting with the team leader tomorrow to work on the planning.

    Bruce, your second point is quite valid, in fact when I told my client…[Read more]

  • Profile picture of Gabriel

    Gabriel replied to the topic LSP workshop for sector specialization strategy in the forum Group logo of Serious Play ForumSerious Play Pro Forum 10 years, 10 months ago

    That’s my concern as well Marko. In fact when they first asked me to do this, I was immediately thinking of 1 day. When I mentioned this they frowned! On top of that the group will be composed of about 20 people.

    Since I am new at this and this would be only my second workshop, what arguments can you suggest I use to convince them otherwise? Or…[Read more]

  • Profile picture of Gabriel

    Gabriel replied to the topic LSP workshop for sector specialization strategy in the forum Group logo of Serious Play ForumSerious Play Pro Forum 10 years, 10 months ago

    Marko

    thanks for your reply and thoughts. The key word here is approach.

    In fact my client is not so much looking at the workshop to help develop a sector strategy per say, but to think of the best approach or framework or mechanism, under which one or more sector strategies can be developed.

    This stems from the fact that many of my clients…[Read more]

  • Profile picture of Gabriel

    Gabriel started the topic LSP workshop for sector specialization strategy in the forum Group logo of Serious Play ForumSerious Play Pro Forum 10 years, 10 months ago

    Has anyone used LSP to help in sector specialization strategy? It turns out that a client of mine, in the small business banking sector, is looking for support to go from being a sector agnostic bank to sector focused bank. For this they have asked me to facilitate a 4-hour workshop with LSP with the goal of determining the best approach to become…[Read more]

  • Profile picture of Gabriel

    Gabriel posted an update in the group Group logo of Serious Play ForumSerious Play Forum 11 years, 3 months ago

    Hello all, I am working my way to secure a large Telecom service provider. I saw in various presentations that Swisscom actually used LSP. Can anyone tell me for what application exactly and if at all possible which division of Swisscom?
    Thank you

    • Profile picture of Eli De Friend
      Eli De Friend replied 11 years, 3 months ago

      Hi Gabriel,

      Swisscom used LSP in a strategic programme to move from technology driven product development to human centric customer experience design.

      Orange Communications used LSP for strategy and branding in the very early days of research through The Imagination Lab.

      I also believe that some work was done with British Telecom around 2009,…[Read more]

      • Profile picture of Gabriel
        Gabriel replied 11 years, 3 months ago

        Eli,

        thank you very much, this is very helpful. It turns out that the Canadian company I am referring to will be speaking to Swisscom on another matter and just might bring up the topic of LSP.

        Thx again
        Gabriel

        • Profile picture of Eli De Friend
          Eli De Friend replied 11 years, 3 months ago

          The department in question is Swisscom Residential Brand Experience. However, I believe the leadership team from that time has now moved on.

          • Profile picture of Gabriel
            Gabriel replied 11 years, 3 months ago

            Great, thx Eli

    • Profile picture of Eli De Friend
      Eli De Friend replied 11 years, 3 months ago

      BTW where did you see a presentation about Swisscom and LSP? I’m not aware of anything on seriousplaypro

      • Profile picture of Gabriel
        Gabriel replied 11 years, 3 months ago

        A presentation on LSP had a slide with a list of companies that used the method… Swisscom figured as one of them.

        • Profile picture of Eli De Friend
          Eli De Friend replied 11 years, 3 months ago

          But you don’t remember where you saw this presentation? I’m just curious. Obviously, if it was the CAPRESE web site, that would make sense – I’m more interested if other people / organisations refer to it. It enhances one’s credibility if third parties reference one’s work.

          • Profile picture of Gabriel
            Gabriel replied 11 years, 3 months ago

            Eli, the presentation is in the knowledge base that we have access to, and it’s entitled LSP_Case_Example.pdf

            • Profile picture of Eli De Friend
              Eli De Friend replied 11 years, 3 months ago

              I’m curious. Where do you access this knowledge base? I’m supposed to be a moderator of this site and I wasn’t aware that there was a knowledge base of PDFs

              • Profile picture of Marko Rillo
                Marko Rillo replied 11 years, 3 months ago

                I suppose that this is one of the presentations prepared by Robert some years ago. Available e.g. here: http://www.flandersinshape.be/frontend/files/userfiles/files/LSP_Case_Example.pdf

                • Profile picture of Gabriel
                  Gabriel replied 11 years, 3 months ago

                  yes it is… that’s the one!

      • Profile picture of Gabriel
        Gabriel replied 11 years, 3 months ago

        Eli can we take this offline? write to me at gabriel@gyconsulting.com

  • Profile picture of Gabriel

    Gabriel replied to the topic The value of the certification in the forum Group logo of Serious Play ForumSerious Play Pro Forum 11 years, 4 months ago

    Hello Patrizia,

    I am quite new at LSP… but since I obtained my LSP Facilitator certification and started to promote it to potential clients, I observed that those who had an interest began to search the Internet for information on it. And this is where I believe we can probably do a better job: selling the merits of a certified LSP facilitator…[Read more]

  • Profile picture of Gabriel

    Gabriel posted an update in the group Group logo of Serious Play ForumSerious Play Forum 11 years, 5 months ago

    Hello everyone, I am about to give my first ever LSP workshop next week and had a question: anyone know if LSP was used in the financial sector (banking or other)? My client is a state-owned development bank and I am sure they would be thrilled to know if that were the case!

    Thanks

    • Profile picture of Sebastian
      Sebastian replied 11 years, 4 months ago

      Ive done bank of tokyo mitsubishi japan’s largest bank for last 1.5 years. 1 to 2 two day sessions per month.
      Also 10 sessions for bank mandiri indonesia’s largest bank which is also state owned.
      Also AXA insurance one if worlds largest for 2 sessions last 2 months.

      • Profile picture of Gabriel
        Gabriel replied 11 years, 4 months ago

        Hi Sebastian,

        thank you very much. This is very helpful. I’d like to know more about it. Would you be open to a skype call to share with me your experience?

        Cheers

        • Profile picture of Sebastian
          Sebastian replied 11 years, 4 months ago

          Sure. We just need to set up a time taking into account the time difference. Im in jakarta

          • Profile picture of Gabriel
            Gabriel replied 11 years, 4 months ago

            Since there’s 11 hour difference, would you be available July 16 at 5pm your time?

            • Profile picture of Sebastian
              Sebastian replied 11 years, 4 months ago

              what time is it at your end if 5 PM with me?
              You can email me at sebastian@sjbradford.com

    • Profile picture of Per Kristiansen
      Per Kristiansen replied 11 years, 4 months ago

      hi, I have used it with two major UK banks, one large bank in Southern Europe. I have not personally used it with banks in Scandinavia (where I live), but believe it has happened

  • Profile picture of Sjra Puts

    Sjra Puts posted an update 11 years, 6 months ago

    After my training in May from Robert Rasmussen I will conduct my second LEGO® SERIOUS PLAY ® session tomorrow. Exciting!

    • Profile picture of Marko Rillo
      Marko Rillo replied 11 years, 6 months ago

      Good luck! Let us know how did it go! :)

    • Profile picture of Sjra Puts
      Sjra Puts replied 11 years, 6 months ago

      I will. Thank you!

Profile Photo Lloyd Pennington Profile Photo Sjra Puts

Contact

SeriousPlayPro.com community is managed by a group of LEGO SERIOUS PLAY volunteers. Contact us.

SeriousPlayPro.com

SeriousPlayPro.com links professional facilitators using LEGO® SERIOUS PLAY® methodology. It is not affiliated with LEGO. Check LEGO SERIOUS PLAY open source for details.

Questions and Answers

What is Lego Serious Play?
Ask a question in Forum!
Find a facilitator!
Facilitator marketplace
Read on Lego Serious Play
Lego Serious Play Training
Support the community
Contribute your stories
Join Serious Play Community!

Start with this Book!

As an Amazon Associate, we earn from qualifying purchases

Categories

  • About Lego (19)
  • About Lego Serious Play (75)
  • Just for Fun (24)
  • Lego Serious Play Bricks (24)
  • Pro Community (28)
  • Serious Play Case Studies (106)
  • Serious Play Discussion (196)
  • Serious Play Library (47)
  • Serious Play Training (36)
  • Serious Play Videos (59)
  • SeriousPlayPro Academy (9)

Become a Facilitator

Become a LEGO Serious Play facilitator - check one of the upcoming training events!

RSS Latest comments

  • Comment on User Requirements with LEGO by URL: User Requirements with Lego | LEGO SERIOUS PLAY @USI

Archives

Google Ad

Contact

SeriousPlayPro.com community is managed by a group of LEGO SERIOUS PLAY volunteers. Contact us.

©2009-2025 SeriousPlayPro.com. SeriousPlayPro.com links professional facilitators using LEGO® SERIOUS PLAY® methodology. It is not affiliated with LEGO. Check LEGO SERIOUS PLAY open source for details or get in touch with us.

See also our Privacy Policy and Frequently Asked Questions about LEGO SERIOUS PLAY

Send a question

We are a group of volunteers and may not respond right away. But soon! :-)

Sending
  • About
    • Team
    • FAQ
    • Contact
  • For Companies
    • Find a Facilitator
    • Post Your Job Ad
  • For Facilitators
    • Marketplace
    • Tools
      • Books
      • Bricks
  • For Newcomers
    • Getting Started with LEGO Serious Play
    • Serious Play Training
  • Forum
  • Events
  • Log In
    • Register
  • Twitter
  • Facebook
  • Linkedin
  • Youtube

Log in with your credentials

Lost your password?

Forgot your details?

I remember my details