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  • May 3, 2012 at 5:05 am #1839
    Jolly Thomas
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    initial phase: “What is the key process / service / product in your department?
    “Create a model of any other key process that impacts your workflow / output – give opportunity for various agents’ of departments”
    2nd phase – “red flag” a critical aspect of each agent and create a shared model of what would represent an ideal level of communication
    3rd phase – play emergence with various situations of negative communication or positive communication (positive communication would be my preference so that they will be able to see and affirm the benefits of communciating rather than focus on problems and consequences
    That’s my two bit worth – Enjoy playing!

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