Otto Driessen

I am a performance improvement consultant with expertise along 3 inter-related strands: 1) Designing better futures (creation): i) customer journey innovation/experience design; ii) applying design thinking to businesses (business design) and careers & lives2) Optimizing behavior-led outcomes (reflexivity): i) understanding needs/motivations, behavior & cognition, and ii) improving decision-making and well-being3) Improving interactions at scale (interactivity): organizational development, serious play, teamwork effectiveness, and employee engagement & experience designMy special interests include: Business Model Design & Innovation, Design Thinking, Life Design, Positive Psychology, Leadership & Team Development, LEGO® SERIOUS PLAY®