Diagnostic Cards at Play

Solving complex conflicts with images of LEGO SERIOUS PLAY builds

Diagnostic Cards at Play in Creative Conflict Management

“Since using the cards I would not want to conduct my practice without them.”

 -Jennifer Webster, Mediator/Arbitrator/Lawyer


It’s always wonderful to hear stories from our trained LEGO® SERIOUS PLAY® methods facilitators. This one was too good to keep to ourselves, so we wanted to share the news.


This story comes from Jennifer Webster, who is a Canadian mediator, arbitrator, and lawyer. She is also a trained and certified LEGO® SERIOUS PLAY® methods facilitator.


Jennifer bought our Diagnostic Cards to use in her facilitations, specifically to open the lines of communication amongst group members. Conflict management is never easy. It is important the mediator, in this case Jennifer, has all the information she needs before she even gets the parties to the table. It is particularly vital when the next step in the process is an interest-based facilitation workshop.


Jennifer discovered the cards provide a great way to start challenging and critical conversations with individuals who are very closed.


“The cards help people to express themselves and take risks.”


The cards helped to give a voice to individuals who have limited language abilities or who may be having trouble articulating what they want to say. Jennifer has also used the cards with groups and also during private interviews.


“The visuals provide an artifact or a durable touchstone during conflict management. People often refer back to one or more of the cards as an expression of their experience. This lets the visual stand in for their words.” 

According to David Gauntlett & Bo Stjerne Thomsen:

Cultures of Creativity: Nurturing creative mindsets across cultures

“To build bridges between cultures, people need a common language through which they can develop shared meanings. ”



Leave a reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

©2009-2024 SeriousPlayPro.com. SeriousPlayPro.com links professional facilitators using LEGO® SERIOUS PLAY® methodology. It is not affiliated with LEGO. Check LEGO SERIOUS PLAY open source for details or get in touch with us.

See also our Privacy Policy and Frequently Asked Questions about LEGO SERIOUS PLAY

Send a question

We are a group of volunteers and may not respond right away. But soon! :-)


Log in with your credentials


Forgot your details?

Create Account