Consumer Insights and LEGO SERIOUS PLAY

May 24, 2016 in Serious Play Discussion

What you should know about
Karen Lynch & Siri Lynn


We’re so happy Jacquie Lloyd Smith and Denise Meyerson, the new editors of the Serious Play Pro website, asked us to be the resident experts on Consumer Insights. Because that’s what we are … Consumer Insight Experts.

We generate Consumer Insights for our clients through various qualitative marketing research methodologies including LEGO® SERIOUS PLAY® methods. We use Consumer Insights with our clients in a myriad of ideation sessions. We help our clients move forward by giving them insight-led direction and innovative thinking.

We thought we’d start the conversation about utilizing LEGO® SERIOUS PLAY® mythology and materials in the Consumer Insight space by stepping back and defining what insights really are. Here is one definition, a description to kick things off. Pat Conroy, Principal and Vice Chairman at Deloitte Consulting and their Former National Consumer Business Leader, defined insight as:

“A statement based on a deep understanding of your target consumers‘ attitudes and beliefs, which connect at an emotional level with your consumer, provoking a clear response (This brand understands me! That is exactly how I feel! — even if they’ve never thought about it quite like that) which, when leveraged, has the power to change consumer behavior.”

How do you define insights? In your opinion, what exactly is an insight?

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