March 6, 2019 in Serious Play Discussion
Last week I ran a remote Lego® Serious Play® session at IDEOU with my colleagues to share how the methodology can be used as a Design research technique.
It was an amazing experiment for me running a session like this online and here are some of the learnings:
- Even in a remote scenario, the methodology is really powerful and you can get a lot of insights and stories.
- It’s a great way to create empathy within the team due to the personal stories and helps to generate cohesion and a sense of team, even for remotes.
- I recommend to manage only one team of a maximum of 8 people, otherwise, you have to split the people into teams and then you can not facilitate the conversations. Even if you want to do it in this way, I recommend Zoom as a great videoconference solution.
- One of the important cons you have managing a remote LSP session is that is very difficult to observe the models online and try to see the details, therefore is very difficult to ask questions to dive deeper in the answers.
#PunkDesign #DesignThinking #LegoSeriousPlay #creativity
An editor’s note. Remote sessions have been an interesting challenge in LEGO Serious Play workshops. You may want to check one of the earlier posts by Omar Cezar Bermudez who wrote about his virtual LEGO Serious Play sessions that he carried out via Skype. – Marko Rillo
CASE STUDY: Reflections about the Experience and Adventure of Managing 600 People in a LEGO® SERIOUS PLAY® Workshop
August 6, 2018 in Serious Play Case Studies
The purpose of this case study is to share the experience, technical details and learnings after running a LEGO® SERIOUS PLAY® workshop for 600 people in Germany with 3 facilitators and 5 assistants.
The client was a large and global company which had already been working on its values and goals for 2025. Thus, the goal of the workshop was to use LEGO® SERIOUS PLAY® to create a 5,5h activity with 3 main goals:
- Reflect and settle the new values of the company
- Develop the feeling of teamwork during the activity
- The activity should be goal-driven but fun
1- Background of the Workshop
The client contacted with Esteve Mora from KREACOACH to organize this workshop and due to the huge number of attendees, he decided to ask David Lopez from Eureka Consultores and me (Enrique Conches) from Smoothie Innovators to work together in this amazing adventure as facilitators.
It was a great and exciting challenge to manage a room with 600 people, especially because it was the first time for the three of us facilitating such amount of people.
We had an additionally inconvenient to tackle, during the first part of the workshop some of the groups were visiting the company facilities so we needed to design an agenda to tackle our goals but without having all the teams in the room during some moments of the workshop. The groups were defined by the client.
As an additional note, almost every group was a real team, so we thought it could be an advantage for achieving the goal of teamwork.
2 – Preparation
After several meetings to put in common the goals of the client, client’s documentation and the existing constraints, we discussed how to manage such amount of attendees. One of the key points to design the agenda was the insights we already got from Marko Rillo’s videos, especially the Joomla Conference Youtube video and some posts of the LEGO® SERIOUS PLAY® Open Source Community.
After these first meetings we set the main points to achieve a successful event:
- Design an agenda coordinating the fact that not all the groups are in the room during the first part of the workshop.
- Achieve workshop goals
- Decide the material to use during the workshop
- Decide how many assistants we needed
- Define the preparation of the room
- Define the roles of the 3 facilitators
Due to budget and the availability time of the groups, we decided to use Explorations bags as the only material for the whole workshop.
We designed an agenda with two parts. For the first one, we didn’t have all the participants available to do Skills Building. On the second one part we had all the groups present, so they could work all together on the values.
So, for the first part, we scheduled two Skills Building activity since part of the attendees were not available because of viewing tour. To satisfy the goal of teamwork, we added some Skills Building exercises like “Build a positive thing you like more from your peer on the right” and “Build what’s your superpower”.
During the second part, we challenge groups to build individual models about the values, share it within the table and finally ask for volunteers to share their stories with a microphone to the whole room.
Trying to create the sense of fun and teamwork, we add 2 Improv exercises to run them at the beginning of the first part and at the beginning of the second part. The takeaway of the first exercise was to create on the ideas of others and the takeaway of the second one was to learn to be led by the ideas of your peers.
2.2 Facilitator’s roles and assistants
Regarding the assistants, we decided to have 5 assistants to help us during the workshop. These assistants were people used to manage events but with no experience with LEGO® SERIOUS PLAY®. We trained them before the workshop, having a small session with LSP and teaching them some important tips and traps. However, during the workshop, we were supporting them.
After evaluating the pros and cons, we decided not to have the main facilitator role. Instead, we set which exercises every facilitator would be responsible for. Therefore, during a certain exercise, we had the responsible facilitator role leading the exercise and the rest of the facilitators, adopted a “cheerleader role” to boost people in the room.
2.3 Room preparation and material
On the other hand, we defined the tasks to be done to prepare the room, like:
- Define how to place the tables
- Define who was in charge to prepare the LSP kits on the tables
- Distribute the number of tables per facilitator and assistant
- Create a presentation for the workshop with slides with clear instructions, a timer and music within the slides.
- Arrange with the client to have an audio system in the room, big screens for the presentation and microphones available.
Regarding the material, we decided to bring it with us, put it in big suitcases and do the check-in. We needed 3 big suitcases to put all the material, 600 Exploration bags.
3 – The Workshop
We arrived 2h before the workshop to do the room preparation and to have enough spare time to create the sense of team and having fun between the three facilitators and the assistants.
When the workshop started, the first thing we did, as planned, was to run an Improv exercise to change the mood of the room.
As we went along the agenda, we had the feeling that the majority of the people was really engaged with the LSP exercises and with the flow of the session.
Nevertheless, there were some attendees that weren’t so much engaged, the majority of them belonged to the sales department. We tried to bring them back into the flow and we achieved it in some cases, but not with everyone. So, we decided to notify it to the client and continue with the workshop.
We, as facilitators, felt very comfortable and happy because everything was happening as was planned, we were enjoying it, combining the facilitator’s roles, giving the instructions and boosting the room, but something unexpected happened before the end of the first part. The client came to us and reduced the second part of the agenda, giving only 30 minutes left. The reason was that the attendees were very tired and wanted to go back to the hotel.
We discussed how to tackle this critical situation during a break. The key point of the conversation was how to work on the values with only in 30 minutes, then we shared an important insight. During the first part, we observed that despite giving clear instructions and having a presentation asking them to always build individual models, some of the groups decided to build directly a shared model. So, to face this challenge during the second part, the three facilitators decided to do something that we never did before and something that we had been trained not to do: to ask them to build a shared model directly instead of building individual models previously.
The result was absolutely amazing, was something very natural for them, all the teams were building together a shared model and deciding how to do it. Seeing the flow of the stories, we decided, on the fly, to use a microphone for sharing the stories of the shared models with all the teams. It was terrific, they created an amazing sense of big team with their stories about the values.
4 – Conclusions
One of the conclusions is that even you have an agenda with a plan B, plan C and plan D, you have to be prepared to improvise, but for doing that, you have to be aware of what is happening in the room, and be able to read the room.
Another important learning is that when you are working on Innovation, you shouldn’t have strict rules. Be creative, learn from other subjects and mix, adapt to grow better and faster.
I do recommend you to use this great statement: “What if…”
Finally, another great learning was that sometimes not everybody wants to be engaged with what are you doing, and during the workshop, probably you don’t know the reasons. We tried to bring back as many attendees as possible and continue with the session. Sometimes these people are forced to be there, so maybe next time we’ll try to check if the client communicates to all the attendees properly the purpose of the workshop and why they have to be there.
In summary, this workshop was an incredible experience with a lot of learnings for the whole team that I want to share with the community, so I hope it can help you.